Nintendo Reportedly Outsourcing Its Customer Support

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Nintendo is reportedly shifting its customer support operations from the US to South America, leaving hundreds of contractors seeking new employment. This change follows a notification sent to some contractors in March, informing them that their contracts would conclude in September.

Following the strong launch of the Switch 2, with over two million units sold in Japan, Nintendo has begun to outsource some customer service jobs from the US to South America. These agents handle a variety of tasks, including providing financial assistance, resolving account issues, and offering technical support for Nintendo consoles and accessories, ensuring a smooth experience for customers setting up their new devices. The Switch 2 is expected to be a popular gift this holiday season.

Nintendo Is Outsourcing Some Customer Service Jobs to South America

As the holiday shopping season approaches and with highly anticipated games like *Metroid Prime 4: Beyond* on the horizon, Nintendo is growing its customer support team beyond the United States. According to a report by IGN, around 200 customer service roles are being moved to South American countries, including Brazil, Nicaragua, and Argentina. Sources familiar with the situation say Nintendo used two US agencies to staff these positions, with some oversight roles remaining at Nintendo of America’s headquarters in Redmond, Washington. These sources worry that the new support agents may face challenges due to language differences and a potential influx of requests from customers setting up the new Switch 2 console.

Nintendo’s recent decision to outsource some work comes as many companies in the video game industry are facing layoffs. These cuts have impacted roles in areas like customer service, art creation, and quality testing. Nintendo explained that partnering with experienced external companies will help them improve and expand their customer support, especially in North and Latin America, and handle busy periods more effectively. While Nintendo acknowledged some inaccuracies in initial reports about the outsourcing, they didn’t provide further details.

With the new Switch 2 launching just in time for the holiday season, Nintendo’s recent decision to outsource its customer support is a big test for the company. As shoppers look to buy the console, games, and accessories as gifts, it remains to be seen how this change will impact customer satisfaction and Nintendo’s overall financial performance.

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2025-09-20 04:33