Destiny 2 Player With Over 2,000 Hours Gets Refund from Steam

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A Destiny 2 player who has played for more than 2,000 hours managed to get their money back from Steam. This happened because Destiny 2 became unplayable for some players in certain regions.

Destiny 2 got a new expansion, The Edge of Fate, in mid-July, and it briefly brought a lot more players to the game. Unfortunately, the number of players has fallen sharply since then, with Destiny 2 losing 80% of its active player base after the expansion launched. Players have mentioned issues like bugs and a high level of difficulty as reasons for quitting. Now, some players are being forced to stop playing, even though they’d like to continue.

Destiny 2 Player Gets Refund After 2,000 Hours of Gameplay

Recently, problems with Destiny 2 caused a player named trashcanslover to ask Steam for a refund, even though they’d already played the game for over 2,000 hours. Surprisingly, Steam approved the refund, covering not just the original game, but also all expansions and upgrades the player had bought. This is quite strange because Steam typically requires refund requests within 14 days of purchase and limits playtime to two hours or less. However, there have been previous instances where Steam made exceptions for unusual situations. For example, players of the PC version of The Last of Us received refunds after experiencing loading times of up to an hour before they could even start playing.

The situation appears similar here, with Steam making an exception for this player because of unusual issues with the game. In late September, players of Destiny 2 in countries like Russia, Kazakhstan, and Belarus lost access to the game. The reason given for this block hasn’t fully satisfied players; Bungie simply stated that “Destiny services are not available where access is restricted by law.” The player who received a refund was affected by this change and explained it to Steam support, who then determined a refund was justified.

However, not all Destiny 2 players have had the same good fortune. Some players *have* received refunds, but others with less than 2,000 hours of gameplay have been denied. It appears Steam isn’t offering refunds to everyone affected, and the reason for this inconsistency isn’t currently known. Those who *did* get their money back are happy, but losing access to a game after investing so much time is still upsetting. We hope the loss of access to Destiny 2 in these areas is only temporary.

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2025-10-04 05:39