Genshin Impact Players Are Having Serious Issues With McDonald’s Codes

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Genshin Impact Players Are Having Serious Issues With McDonald's Codes

Key Takeaways

  • Some Genshin Impact players are waiting many hours for McDonald’s redemption codes.
  • A few people got their codes by calling customer support.
  • The Genshin Impact community reports widespread issues with missing codes.

As a seasoned gamer and a dedicated fan of Genshin Impact, I’ve been following the latest collaboration between my favorite game and McDonald’s with bated breath. But it seems like this partnership has turned into a bit of a headache for many of us players. It’s been a rollercoaster ride waiting for those redemption codes, with some getting them promptly while others have been left hanging for hours on end. I even tried calling the customer support number, hoping to get my code faster, but it felt like I was just adding to their already overflowing inbox!

Players of the popular game Genshin Impact have encountered difficulties redeeming their limited-time codes from McDonald’s, a restaurant chain currently collaborating with HoYoverse on their open-world RPG. These issues seem to be prevalent across the gaming community, as numerous players have shared their experiences when purchasing the new collaboration items at McDonald’s.

The collaboration between Genshin Impact and McDonald’s started on September 17, offering limited edition items for fans and customers until September 29. Users in the United States with a McDonald’s account can get exclusive in-game rewards by purchasing either the “Genshin Impact Apple Pie” or “Genshin Impact Deluxe McCripsy Meal.” The in-game rewards include Primogems, Golden Apple Pastries, a special Wind Glider, an exclusive name card, and more. After ordering, customers will receive a redemption code for these rewards shortly. However, some users are facing issues receiving their codes.

A significant number of Genshin Impact players are encountering troubles in receiving redemption codes from McDonald’s. Some players, such as Reddit user thesearchforstars and Several_Guarantee739, managed to get their codes only after contacting McDonald’s customer support. The redemption codes were expected to be delivered promptly following the user’s order via an email linked to their McDonald’s account; however, some players didn’t receive a code at all. In certain instances, users may have received a code 30 to 40 minutes after their order was completed, while others had to wait several hours for an email from McDonald’s containing the redemption code. This problem seems prevalent on the collaboration’s debut day, as some users were informed by the McDonald’s customer support team that they received a high volume of calls concerning Genshin Impact redemption codes.

Many Genshin Impact Players Aren’t Receiving McDonald’s Redemption Codes With Their Orders

  • Some Genshin Impact fans received codes soon after placing an order, while others waited hours for their codes.
  • A few users received their codes after calling McDonald’s customer support number.
  • The issue might be widespread, as users claim the customer support team received a high number of calls about the collaboration.

In a Reddit post by the Genshin Impact community, they suspect that not having email communications enabled in the McDonald’s app could be causing the issues with the redemption of promo codes for Genshin Impact. To avoid missing out on these codes, players should ensure their email settings are turned on within the app before making an order. Once they receive the email with the new code, they can easily redeem it without any problems in the game.

While right now, rewards can only be accessed through orders placed at select McDonald’s restaurants, there’s a possibility they might become accessible to everyone via a future free update, much like the limited-time KFC items in Genshin Impact. Given the game’s massive global popularity, further collaborations with other brands are likely to emerge in the future too.

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2024-09-18 00:53