In a tale that could only be spun from the looms of modern banking absurdity, a billion-dollar US bank, with all the grace of a sloth on a treadmill, has reportedly refused to resolve a Zelle transfer for more than half a year. Yes, you heard that right—half a year! Until, of course, the media, those pesky truth-seekers, decided to poke their noses into the matter.
Enter Karen Weber, a resident of the charmingly mundane Raleigh, North Carolina. Our heroine, in a fit of generosity, attempted to reimburse her friend for their delightful escapade to the great white north—Canada, where the maple syrup flows like the tears of frustrated bank customers. She employed the ever-so-reliable Zelle to send a whopping $1,300.
But alas! As Weber lamented, “The problem was that day I could only send $1,000.” A classic case of banking mischief, where the remaining $300 was promised to waltz into her friend’s account the very next day. Spoiler alert: it didn’t.
Despite the $1,000 making its grand entrance, the $300 remained as elusive as a cat in a dog park. Weber, in her quest for justice, reached out to First National Bank, filing a dispute that was met with the same enthusiasm as a cat at a dog show. The bank, steadfast in its denial, insisted the funds had been dispatched, while her friend’s account at Truist Bank continued to mockingly display the absence of the $300.
After six long months of futile attempts to extract a response from her bank, Weber finally turned to 5 On Your Side for assistance. And lo and behold! With the media’s magnifying glass focused on the situation, the $300 miraculously appeared in her friend’s account. “It took about a month once I had [WRAL] on board,” she quipped, perhaps with a hint of sarcasm.
Both banks, in a display of classic corporate silence, declined to comment on this riveting saga. Meanwhile, Zelle, ever the aloof bystander, proclaimed, “We don’t hold onto a user’s money or manage their accounts. Zelle is a messaging service facilitating transfers between two federally regulated institutions.” Ah, the irony!
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2025-06-12 20:01