A surge of criticism towards the game Monster Hunter Wilds has led Capcom to issue warnings of potential lawsuits to certain players. These warnings from the developers of Monster Hunter Wilds are aimed at curbing behavior that Capcom considers as bullying or abuse towards their customers.
On June 28th, it was four months since the highly popular release of Monster Hunter Wilds. Although it initially gained significant momentum and sold over 10 million copies by March 2025, this action RPG has continued to receive substantial criticism for various performance problems, lack of substantial endgame content, and other perceived flaws. Some disappointed players have turned to older games due to these issues, while others have voiced their concerns online.
On the 4th of July, Capcom addressed the group causing trouble, expressing their disapproval towards any form of “bullying” aimed at their employees. They emphasized that fan feedback is crucial for enhancing their products, but they’ve found that the recent criticism towards Monster Hunter Wilds has escalated excessively, leading to reports of their staff being harassed by players. In response to this situation, Capcom has warned it may take legal steps against such harmful behavior.
Capcom Draws a Line as Developer Harassment Grows
The company, known for producing Monster Hunter Wilds, has chosen to address an increase in threatening and abusive messages directed towards its staff members, both on social media and through customer support channels, due to concerns about employee well-being. Capcom views this as a form of harassment, explaining that such attacks could negatively impact the work environment for all employees involved within the company. This decision comes amidst a review-bombing campaign for Monster Hunter Wilds on Steam, which has resulted in the game receiving mostly negative user reviews recently.
Capcom May Refuse Service to Rude Customers
When dealing with employee harassment, Capcom has several responses at their disposal, one of which could be legal action. However, the company emphasizes that their approach will be tailored to each unique situation. In certain instances, they might choose not to provide service to customers who are excessively rude. Furthermore, Capcom highlighted “requests for unfair and extreme penalties” against their employees and executives as another form of harassment, stating that they may either disregard such demands or take more decisive action to address them directly.
Capcom has developed their anti-harassment policies inspired by the “Customer Harassment Prevention Handbook” written by Japan’s Ministry of Health, Labor and Welfare. This step follows shortly after Square Enix implemented their own policy against customer harassment, aiming to address similar instances of harmful behavior within their fan communities targeted at their staff members.
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2025-07-06 00:03