
In certain situations, gamers may struggle to join a multiplayer game with either their friends or strangers, as the game remains frozen on the matchmaking screen. This problem is quite frequent among PC, Xbox, and PlayStation users. Here are some possible solutions you can implement to fix this issue and successfully connect to a session:
1. Check your internet connection: Ensure that your internet connection is stable and functioning correctly. Try restarting your router or modem if necessary.
2. Update the game: Make sure your game is up-to-date by downloading any available updates from the respective platform’s store (Steam, Xbox Live, PlayStation Store).
3. Verify integrity of game files: For PC users, run a file verification check on Steam to ensure that all game files are properly installed and not corrupted.
4. Reinstall the game: If updating or verifying game files doesn’t work, consider uninstalling and reinstalling the game. This will help resolve any issues caused by corrupted or missing files.
5. Check server status: Sometimes, the issue may lie with the game servers themselves. Visit the official website or social media channels of the game to check if there are any ongoing server maintenance or outages that could be causing connection problems.
6. Firewall and antivirus settings: Make sure your firewall and antivirus software are not blocking the game from connecting to the internet. You may need to add an exception for the game in your firewall and antivirus settings.
7. Restart the game: Simply restarting the game can sometimes fix minor issues causing the matchmaking screen to freeze.
8. Contact support: If none of the above solutions work, reach out to the game’s customer support for further assistance. They may be able to help identify and resolve any specific issues that are affecting your connection.